• sorensen insurance

The Claims Process

Updated: May 6

#1 Communication is KEY

  • DO NOT screen calls for the next 48 hours. Your adjuster will be calling. A missed call equals an additional day to your claims experience.

  • Program the adjuster’s number into your phone once they call.

  • Let the adjuster and contractor know your preferred contact method. And best times you can be reached.

  • Check spam and junk mail folders to make sure important claims communication didn't end up there.

#2 There are four parties involved to understand.

  • You - What's your job? Communication with your adjuster and contractor. Remember, every missed call is an extra day added to your claim.

  • Adjuster - Answer any questions the adjuster has for you. However, save your questions for your contractor you're working with.

  • Contractor - You will work with a contractor whom will be responsible for restoring what has been damaged or lost. Save ALL your questions for your contractor. They know the processes and the lingo.

  • Insurance Agency - After the claim has been submitted to the insurance company we no longer have any involvement, UNLESS your contractor or adjustor are NOT communicating or answering your questions. In that case, call us and we can get communication going again.



801-505-6562     Salt Lake

435-654-6664     Heber City


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